We are Amber Valley Dental Practice
It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, investigating them in a full and fair way and take great care to protect your confidentiality. We learn from complaints to improve our care and service. We will never discriminate against patients who have made a complaint and we will be happy to answer any questions you may have about this procedure.
If you are not entirely satisfied with any aspect of our care or service, please let us know as soon as possible to allow us to address your concerns promptly. We accept complaints made verbally as well as written complaints.
Aimee Wainwright is our Complaints Manager and will be your personal contact to assist you with any complaints.
We aim to resolve verbal complaints within 24 hours where possible, but if you complain in writing the Complaints Manager will send an acknowledgement letter within 3 working days and will aim to provide a full response in writing as soon as practical.
You can send your complaints to Aimee Wainwright, Amber Valley Dental Practice, 28A Pentrich Road, Swanwick, Derbyshire, DE55 1BQ, or call us on 01773 540648 or email the Complaints Manager on pm@ambervalleydental.co.uk,
If the Complaints Manager is unavailable, we endeavour for our Principal Dentist, Nadia Duarte to be available to assist you. We will keep comprehensive and confidential records of your complaint, which will be stored securely and only be accessible by those who need to know about your complaint. If the complaint investigation takes longer than anticipated, the Complaints Manager will contact you at least every ten working days to keep you informed of the reason for any delays, the progress of the investigation and the proposed date it will be completed.
When the investigation has been completed, you will be informed of its outcome in writing. We will make our response clear, addressing each of your concerns as best as we can. You will also be invited to a meeting to discuss the results and any practical solutions that we can offer to you. These solutions could include replacing treatment, refunding fees paid, referring you for specialist treatments or other solutions that meet your needs and resolve the complaint.
We regularly analyse patient complaints to learn from them and to improve our services. That’s why we always welcome your feedback, comments, suggestions and complaints. If you are dissatisfied with our response to a complaint you are able to take the matter further, please see the contacts below.
If you are not satisfied with our response you can contact one of the following organisations:
The General Dental Council
The Dental Complaints Service
Mon – Fri: 08:30am - 05:30pm
Sat: Private appointments available, please call us to arrange
Principal Dentist
Nadia qualified as a dentist in Portugal in 2008 and she has been working in the UK since 2010. Nadia has been a dentist at Amber Valley Dental practice since 2013 providing dental care to thousands of patients in the local community.
While working in a busy practice environment, Nadia gained a wealth of experience during various post-graduate courses which included a year long certified course in Restorative Dental Practice from world renowned Eastman Dental Institute, London (2012) and a postgraduate certificate in Medical education from Staffordshire University (2020). Nadia has also completed a Master of Science degree in Dental Implantology from the University of Manchester (2017). In addition to all these, Nadia has attended several hands-on courses in Facial Aesthetics and Teeth Straightening.
